Document/SOP Creation
Business Case:
During the time frame 6/20/23 – 12/20/23 the time to complete a non-expedited document in Windchill (Document software) is 57.5 days, Statuses 'Coordinate Release' and 'Rework Promotion Request' take up 65% of the process cycle time causing rework and extra in queue wait time.
Analysis:
Took averages of the 5 statuses in question
Avg. of 57.5 days to complete the full process.
–Coordinate Release
Avg: 19.98 days (35%)
–Rework Promotion Request
Avg: 17.41 days (30%)
–Review Promotion Request
Avg: 9.99 days (17%)
–Approve Promotion Request
Avg: 6.15 days (11%)
–Audit Promotion Request
Avg: 3.98 days (7%)
65% of the time is spent on statuses ‘Coordinate Release’ and ‘Rework Promotion Request’ which is where we will focus our improvements on.
Process Recommendations:
1. Establish turnaround times for all departments
–Any role that will touch documents
QA
Area Manager
Author
Doc Control
2. Connect turnaround times to department goals!
–Link to goals
–Link to meeting performance (weekly at a minimum)
3. Create one team that takes redlines and edits the document to Company standards.
–Move resources from other teams to the new team
4. Review tech writer utilization.
–Ensure the skills match the role
